1Caroline Lystia Rut Winasis, 2Mudji Sabar
1,2Universitas Mercu Buana, Fakultas Ekonomi dan Bisnis.
DOI : https://doi.org/10.47191/ijmra/v7-i01-41Google Scholar Download Pdf
ABSTRACT:
The progress of the Indonesian interior world is growing rapidly following current trends. Consumers tend to look for furniture with a simple, clean and functional style. One material that is often used for furniture is solid surface material. Solid surface can be combined with wood, iron, rattan and other materials. Considering the increasing number of solid surface manufacturers in Indonesia, competition in the solid surface industry is becoming tight. It requires strong repurchase interest from consumers to survive in the solid surface industry. This research was conducted to analyze the factors that influence solid surface consumers repurchase interest using PLS-SEM. The population of this research is consumers of solid surface performnite. The results of this research are that product quality, price perception, product variety have a significant effect on consumer satisfaction. Product quality, price perception, product variety have a significant effect on repurchase intention. Consumer satisfaction partially mediates the relationship between product quality, price perception, product variety and repurchase intention.
KEYWORDS:Repurchase intention, consumer satisfaction, product quality, price perception, product variety, solid surface
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