1Dimas Naufal Arfian,2Dhani Ichsanuddin Nur,3Wiwik Handayani
1,2,3Magister of Management, Faculty of Economics and Business, Universitas Pembangunan Nasional “Veteran” Jawa Timur. Indonesia
DOI : https://doi.org/10.47191/ijmra/v6-i5-47Google Scholar Download Pdf
ABSTRACT:
Performance is work performance (performance) both in terms of quantity and quality achieved by a person during a certain period, usually within one year. Employees who complete their duties properly and correctly will have high performance. The population in this study is the workforce at PDAM Surya Sembada City of Surabaya amounting to 769 respondents. Determining the number of samples using a representative sample so as to get as many as 100 workforce respondents. The results of this study explain that 1) Work motivation can contribute to improving Organizational Citizenship Behavior (OCB). 2) Job satisfaction can contribute to improving Organizational Citizenship Behavior (OCB). 3) Job Satisfaction can contribute to improving employee performance. 4) Job Satisfaction can contribute to improving employee performance. 5)Organizational Citizenship Behavior (OCB) can contribute to improving employee performance. 6) Work Motivation can contribute to improving Employee Performance through Organizational Citizenship Behavior (OCB). 7) Job Satisfaction can contribute to improving Employee Performance through Organizational Citizenship Behavior (OCB)
KEYWORDS:Work Motivation, Job Satisfaction, Organizational Citizenship Behavior, Employee Performance
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