• editor@ijmra.in
  • ISSN[Online] : 2643-9875  ||  ISSN[Print] : 2643-9840

VOLUME 06 ISSUE 08 AUGUST 2023

The Influence of Emotional Intelligence on Employee Engagement and Job Satisfaction through Work-Life Balance
1Nyimas Ratna Kinnary, 2Justine Tanuwijaya, 3Kurnia Indy Pratama S, 4Tuti Fatimah, 5Ismail Hakki Mirici
1,2,3,4Faculty of Economics and Business, Universitas Trisakti
5Hacettepe University, Ankara, Turkey
Corresponding Author: Justine Tanuwijaya
DOI : https://doi.org/10.47191/ijmra/v6-i8-19

Google Scholar Download Pdf
ABSTRACT:

This research aims to examine how emotional intelligence affects employee engagement. This research also reveals the influence of emotional intelligence on job satisfaction. Work-life balance is used as a mediating variable. Purposive sampling was used to choose the 194 respondents that would make up the research sample. Data analysis utilizing SmartPLS 3.0 software was used to test the hypothesis. Findings from this research indicate that employee engagement is influenced by emotional intelligence both directly and indirectly. Additionally, job satisfaction is influenced both directly and indirectly by emotional intelligence. The findings of this research reveal that, despite each person's distinct work-life balance circumstances, emotional intelligence may be utilized to increase employee satisfaction.

KEYWORDS:

emotional intelligence, employee engagement, jobs satisfaction, work-life balance

REFERENCES

1)Abolnasser, M. S. . A., Abdou, A. H., Hassan, T. H., & Salem, A. E. (2023). Transformational Leadership, Employee Engagement, Job Satisfaction, and Psychological Well-Being among Hotel Employees after the Height of the COVID-19 Pandemic: A Serial Mediation Model. International Journal of Environmental Research and Public Health, 20(4), 1–27. https://doi.org/https://doi.org/10.3390/ijerph20043609

2) Alagarsamy, S., Mehrolia, S., & Aranha, R. H. (2020). The Mediating Effect of Employee Engagement: How Employee Psychological Empowerment Impacts the Employee Satisfaction? A Study of Maldivian Tourism Sector. Global Business Review, 1–19. https://doi.org/https://doi.org/10.1177/0972150920915315

3) Argon, B., & Liana, Y. (2020). Kecerdasan Emosional Terhadap Komitmen Organisasi Melalui Kepuasan Kerja. Aktiva: Jurnal Akuntansi Dan Investasi, 4(1), 1–14.

4) Asbari, M. (2019). Pengaruh kepemimpinan transformasional dan iklim organisasi terhadap kinerja dosen. JOCE IP, 13(2), 172–186.

5) Astuti, A. K. (2019). Peranan Dukungan Supervisor Pada Keseimbangan Kehidupan Kerja Dan Kepuasan Karyawan. Jurnal Riset Manajemen Dan Bisnis, 14(1). https://doi.org/https://doi.org/10.21460/jrmb.2019.141.312

6) Bakir, S. M. A. (2018). The Impact of Managers’ Emotional Intelligence on Employees’ Work-Life Balance: A Field Study at Jordanian Private Hospitals. European Scientific Journal (ESJ), 14(25). https://doi.org/https://doi.org/10.19044/esj.2018.v14n25p256

7) Barreiro, C. A., & Treglown, L. (2020). What makes an engaged employee? A facet-level approach to trait emotional intelligence as a predictor of employee engagement. Personality and Individual Differences, 159, 1–8. https://doi.org/https://doi.org/10.1016/j.paid.2020.109892

8) Choi, E., Ph, D., & Service, K. (2021). A Study on the Effect of Perceived Emotional Intelligence of Members on Self-Efficacy and Job Satisfaction. İlköğretim Online, 20(3), 1254–1262. https://doi.org/://doi.org/10.17051/ilkonline.2021.03.140

9) Choi, H. M., Mohammad, A. A. A., & Kim, W. G. (2019). Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout. International Journal of Hospitality Management, 82, 199–208. https://doi.org/https://doi.org/10.1016/j.ijhm.2019.05.002

10) Dinh, L. N. (2020). Determinants of employee engagement mediated by work-life balance and work stress. Management Science Letters, 10(4), 923–928. https://doi.org/https://doi.org/10.5267/j.msl.2019.10.003

11) Fazlurrahman, H., Wijayati, D. T., Hadi, H. K., Rahman, Z., Nugrohoseno, D., & Rahman, M. F. W. (2020). Analysis of work engagement measurement at work from home due to the effect of Covid-19 pandemic. Technium Social Sciences Journal, 14, 363–375.

12) Gentina, E., Tang, T. L. P., & Dancoine, P. F. (2018). Does Gen Z’s emotional intelligence promote iCheating (cheating with iPhone) yet curb iCheating through reduced nomophobia? Computers and Education, 126, 231–247. https://doi.org/10.1016/j.compedu.2018.07.011

13) Hair, J. F., Anderson, R., Tatham, R., & Black, W. (2019). Eight Edition Multivariate Data Analysis.

14) Hakro, T. H., Siddiqui, M. B., & Banbhan, A. A. (2022). RJSSER Investigating the Relationship of Talent Management on Employee Performance, Employee Engagement and Job Satisfaction. Research Journal of Social Sciences & Economics Review, 3, 2707–9015. https://doi.org/https://doi.org/10.36902/rjsser-vol3-iss3-2022

15) Im, H. (2022). Come Work with Us: Inclusivity, Performance, Engagement, and Job Satisfaction as Correlates of Employer Recommendation. Journal of Personnel Psychology, 21(4), 208–214. https://doi.org/https://doi.org/10.1027/1866-5888/a000305

16) Jaharuddin, N. S., & Zainol, L. N. (2019). The Impact of Work-Life Balance on Job Engagement and Turnover Intention. The South East Asian Journal of Management, 13(1). https://doi.org/https://doi.org/10.21002/seam.v13i1.10912

17) Karamustafa, E. Y., & Kunday, O. (2018). The Relationship Between Emotional Intelligence and Employee Engagement with the Moderating Role of Gender. International Journal of Economics, Business and Management Research, 2(02), 586–603.

18) Katebi, A., HajiZadeh, M. H., Bordbar, A., & Salehi, A. M. (2022). The Relationship Between “Job Satisfaction” and “Job Performance”: A Meta-analysis. Global Journal of Flexible Systems Management, 23(1), 21–42. https://doi.org/https://doi.org/10.1007/s40171-021-00280-y

19) Larasati, D. P., Hasanati, N., & Istiqomah. (2019). The Effects of Work-Life Balance towards Employee Engagement in Millennial Generation. Proceedings of the 4th ASEAN Conference on Psychology, Counselling, and Humanities (ACPCH 2018). https://doi.org/10.2991/acpch-18.2019.93

20) Malik, M., Haider, Z., & Hussain, A. (2019). Perceived Emotional Intelligence, Work-Life Balance and Job Satisfaction. International Journal of Pharmaceutical Research & Allied Sciences, 8(2), 80–86.

21) Mananta, M. (2015). Exploring the Relationship Between Emotional Intelligence and Work-Life Balance in the Service Industry. IUP Journal of Organizational Behavior, 14(2), 42–60.

22) Mandala, E. A., & Dihan, F. N. (2018). Spiritual pada Kepuasan Kerja yang Berdampak terhadap Kinerja Karyawan PT. Madu Baru Bantul Yogyakarta. Jurnal Kajian Bisnis, 26(1), 13–28.

23) Marseno, W. A., & Muafi, M. (2021). The effects of work-life balance and emotional intelligence on organizational commitment mediated by work engagement. International Journal of Business Ecosystem & Strategy (2687-2293), 3(2), 01–15. https://doi.org/https://doi.org/10.36096/ijbes.v3i2.257

24) MasMachuca, M., BerbegalMirabent, J., & Alegre, I. (2016). Journal of Managerial Psychology Worklife balance and its relationship with organizational pride and job satisfaction. Journal of Managerial Psychology, 31(2), 1–18. https://doi.org/https://doi.org/10.1108/JMP0920140272

25) Moghaddam, S. A., Tavakoli, A. M., Salajegheh, S., Mehdizadeh, S., & Shokoh, Z. (2022). Work-life balance in nurses working in hospital: a model with the mediating role of emotional intelligence. Social Determinants of Health, 8(1), 1–12.

26) Nurjanah, D., & Indrawati, N. (2021). Effect of Emotional Intelligence on Employee Engagement and Job Satisfaction with Work-Life Balance as Intervening Variables in The Generation Z in Surabaya. International Journal of Economics, Management, Bussiness and Social Science, 1(3), 316–328. https://doi.org/https://cvodis.com/ijembis/index.php/ijembis

27) Pangeri, R. (2020). Keseimbangan Kehidupan Kerja dan Manajemen Stres Terhadap Keterikatan Karyawan Pada Karyawati. Psikoborneo: Jurnal Ilmiah Psikologi, 8(4), 620. https://doi.org/https://doi.org/10.30872/psikoborneo.v8i4.5568

28) Perera, G. D. N., & L., W. (2021). Work Life Balance on Job Performance in Selected Sri Lankan Banks. Journal of Management Sciences & Education, 10(1), 20–27.

29) Praya, S. M. J., Ghosh, A., Isaac, O., Jesuraj, S. A. V., & Ameen, A. (2019). The Impact of Emotional Intelligence on Work Life Balance among Pharmacy Professionals in Malaysia. International Journal of Management and Human Science, 3(1), 29–34.

30) Purwanto, E. H., Saputra, E. K., & Risnawati. (2020). Pengaruh Keseimbangan Kehidupan Kerja Terhadap Kepuasan Kerja Anggota Satuan Polisi Pamong Praja Provinsi Kepulauan Riau. Jurnal Manajerial Dan Bisnis Tanjungpinang, 3(1), 72–79.

31) Qasim, M., Khaskhely, M., & Pitafi, A. (2020). Evaluating the Mediating Effect of Work-Life Balance between Emotional Intelligence and Job Satisfaction in Corporate Sector. European Journal of Business and Management Research, 5(6), 1–6. https://doi.org/https://doi.org/10.24018/ejbmr.2020.5.6.594

32) Reissová, A., & Papay, M. (2021). Relationship between Employee Engagement, Job Satisfaction and Potential Turnover. TEM Journal, 10(2), 847–852. https://doi.org/https://doi.org/10.18421/TEM102-44

33) Riffay, A. (2019). Pengaruh Keseimbangan Kehidupan Kerja (Work Life Balance) dan Kepuasan Kerja Terhadap Komitmen Organisasi Guru SD Negeri di Kecamatan Kota Masohi. Jurnal Ilmiah Wahana Pendidikan, 5(3), 39–47. https://doi.org/https://doi.org/10.5281/zenodo.3360415

34) Sari, I. P., Agussalim, M., & Adawiyah, D. (2021). PENGARUH KESEIMBANGAN KEHIDUPAN KERJA TERHADAP KEPUASAN KERJA PEGAWAI BADAN PENANGGULANGAN BENCANA DAERAH KOTA PADANG. Jurnal Matua, 3(4), 618–631.

35) Sari, T., & Yulita, H. (2018). Kecerdasan Emosional dan Modal Psikologis. Sustainable Tourism Industry of Economic Development, 5–6.

36) Shelke, A. U., & Shaikh, N. (2023). Mediating role of workplace happiness in enhancing work engagement. Rajagiri Management Journal. https://doi.org/https://doi.org/10.1108/ramj-07-2022-0110

37) Sirgy, M. J., & Lee, D. J. (2018). Work-Life Balance: An Integrative Review. Applied Research in Quality of Life, 13(1), 229–254. https://doi.org/https://doi.org/10.1007/s11482-017-9509-8

38) Sun, J., Wang, C. C., Yang, Z., Yu, T., Li, J., & Xiong, X. (2022). Impact of organizational decentralization degree on job satisfaction and job performance: a hierarchical linear model analysis for construction projects. . . Engineering, Construction and Architectural Management, 29(4), 1642–1660. https://doi.org/https://doi.org/10.1108/ECAM-07-2020-0503

39) Talukder, A., Vickers, M., & Khan, A. (2018). Supervisor support and work-life balance: impacts on job performance in the Australian financial sector. Emerald Insight, 47(3), 727–744. https://doi.org/https://doi.org/doi.org/10.1108/PR-12-2016-0314

40) Tjiabrata, W., Lengkong, V. P. K., & Sendow, G. M. (2021). Pengaruh Kecerdasan Emosional, Kualitas Kehidupan Kerja Dan Kebahagiaan Di Tempat Kerja Terhadap Keterikatan Karyawan Pada PT PLN (Persero) Up3 Manado. Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 9(2), 458–468. https://doi.org/https://doi.org/10.35794/emba.v9i2.33518

VOLUME 06 ISSUE 08 AUGUST 2023

There is an Open Access article, distributed under the term of the Creative Commons Attribution – Non Commercial 4.0 International (CC BY-NC 4.0) (https://creativecommons.org/licenses/by-nc/4.0/), which permits remixing, adapting and building upon the work for non-commercial use, provided the original work is properly cited.


Our Services and Policies

Authors should prepare their manuscripts according to the instructions given in the authors' guidelines. Manuscripts which do not conform to the format and style of the Journal may be returned to the authors for revision or rejected.

The Journal reserves the right to make any further formal changes and language corrections necessary in a manuscript accepted for publication so that it conforms to the formatting requirements of the Journal.

International Journal of Multidisciplinary Research and Analysis will publish 12 monthly online issues per year,IJMRA publishes articles as soon as the final copy-edited version is approved. IJMRA publishes articles and review papers of all subjects area.

Open access is a mechanism by which research outputs are distributed online, Hybrid open access journals, contain a mixture of open access articles and closed access articles.

International Journal of Multidisciplinary Research and Analysis initiate a call for research paper for Volume 07 Issue 12 (December 2024).

PUBLICATION DATES:
1) Last Date of Submission : 26 December 2024 .
2) Article published within a week.
3) Submit Article : editor@ijmra.in or Online

Why with us

International Journal of Multidisciplinary Research and Analysis is better then other journals because:-
1 : IJMRA only accepts original and high quality research and technical papers.
2 : Paper will publish immediately in current issue after registration.
3 : Authors can download their full papers at any time with digital certificate.

The Editors reserve the right to reject papers without sending them out for review.

Authors should prepare their manuscripts according to the instructions given in the authors' guidelines. Manuscripts which do not conform to the format and style of the Journal may be returned to the authors for revision or rejected. The Journal reserves the right to make any further formal changes and language corrections necessary in a manuscript accepted for publication so that it conforms to the formatting requirements of the Journal.

Indexed In
Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar Avatar