¹Thi Huong Phung,²Van Luan Nguen

^1,2University of Labour and Social Affairs, Vietnam

Applying the systematic review method, we found 28 studies on satisfaction with training quality. Screening and excluding inappropriate studies, we have 10 studies that are used for analysis in this article. The results of the analysis show satisfaction studies conducted at an educational institution or a particular discipline. The convenience sampling method along with data collection techniques by email and direct survey is the method used by many selection studies. The type of research the authors used is mainly a cross-sectional study combining quantitative and qualitative. Through the analysis of reliability tests, exploratory factor analysis and multivariable regression, the authors have assessed the impact of these factors on learners' satisfaction with the quality of training create. Through these studies, we find that the factor "Training program" is the factor that has the strongest impact on learners' satisfaction and satisfaction is not affected by characteristics such as gender, age, and other characteristics other points of the learner. Finally, we also noted that in Vietnam, there is no unified model built based on the set of criteria for evaluating the training quality of the Ministry of Education and Training. Therefore, education and training management institutions and experts in this field need to research to come up with an optimal model for assessing satisfaction with the quality of training for learners.

satisfaction, learners, training quality, higher education institutions, Vietnam

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10) Phan, T. X. H., & Thuy, D. T. T. (2022). Factors affecting the satisfaction of engineering students about training quality at Nha Trang University. Journal of Science, Tay Nguyen University, 16(53), 117-124.

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12) Son, T. A. (2023). Student satisfaction about the quality of training in management information systems of the University of Finance and Marketing. Journal of Financial-Marketing Research, 102-113.

13) Thanh, T. (2011). Research on factors affecting the quality of training at the Southern College of Economics and Technology. Master thesis, Hong Bang International University.

14) Van, N. T. B. (2013). Research on factors affecting student satisfaction with training services of Van Lang University of Tourism. Van Lang University-Science & Training, 1, 11-19.

15) Viet, V. V. (2017). Factors affecting satisfaction with training service quality: A study from alumni of Nong Lam University in Ho Chi Minh City. Journal of Science, 14(4), 171.

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VOLUME 06 ISSUE 06 JUNE 2023

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