Canet, Lena

Bulacan State University

This study looked at how managing organizational cultural diversity affects restaurant employees' performance. The study's main objective is to provide in-depth information about workplace cultural diversity. It seeks to create a precise set of rules to help organizations all over the world embrace cultural diversity. The respondents' demographic profile, including their gender, age, religion, ethnicity, race, and civil status, was successfully evaluated by the researchers using a questionnaire. This information is crucial for assessing the respondents' differences and how those differences affect their performance at work. The Likert Scale Method is used by the researchers to gauge the respondents' level of agreement with each statement provided in order to determine how cultural diversity affects productivity at work. The study explores how cultural diversity affects employees' performance and productivity, how employees view their organization's management strategy for managing cultural diversity, and how employees' experiences with cultural diversity in the workplace. According to the study, women make up the majority of respondents, who are between the ages of 20 and 30, among those who work in restaurants. The majority of respondents, according to the study, are Roman Catholic, Tagalog, and Asian. Regarding their civil status, all of the respondents are single. On the other hand, the majority of respondents considered their restaurant fosters teamwork by allowing diverse employees to share ideas and knowledge in order to find the best way to solve a problem, resulting in a better outcome on tasks. When it comes to respondents' level of agreement, the majority of respondents believe that organizational cultural diversity benefits restaurant employees' productivity. According to the study's findings, cultural diversity management training or education may enhance workers' performance at work. They will be better able to identify their own strengths and weaknesses if they have an understanding of cultural diversity. When a workplace is managed effectively, it promotes the growth of new ideas, knowledge, abilities, and working methods. The success and profitability of an organization are also influenced by cultural diversity, and productivity is increased in an environment free from cultural prejudice.

Employee engagement, employee performance, cultural diversity, organizational culture, restaurant employees

1) Ab-Latif, Z. Et. Al. (2020). Cultural Value Diversity: Influence towards Multicultural Teamwork Performance among Restaurant Employees. Journal of Vocational Education Studies, 3(2), 13-24. DOI: https://doi.org/10.12928/ joves. v3i2.2933

2) Al-Jenaibi, B. (2011). The scope and impact of workplace diversity in the United ArabEmirates an initial study. Journal for Communication and Culture. Volume No.1(Issue No. 2), pp-pp 49-81.

3) Anjorin, R.A., Jansari, A. (2018). Managing Cultural Diversity at Workplace (JonkopingUniversity). Retrieved from https://www.divaportal.org/smash/get/diva2:1217258/FULLTEXT01.pdf

4) Bertrand, Marianne, and Sendhil Mullainathan. “Are Emily and Greg more employableThan Lakisha and Jamal? A field experiment on labor market discrimination.” The American Economic Review 94, no. 4 (2004): 991-1013.

5) Białostocka, P. (2010). Cultural Diversity in Organisational Theory and Practice. Journalof Intercultural Management. Volume No. 2 (Issue No. 2), pp-pp 5-15.

6) Bishop, S., (2019) How Diversity Increases Your Restaurant Productivity. Retrievedfrom https://www.qsrautomations.com/blog/restaurant-management/how- diversity-increases-restaurant-productivity/

7) Byrne, D. (1971). The attraction paradigm. New York: Academic Press.

8) Chidiac, E. (2015). A study of the strategic management of ethnic and cultural diversityin Australian settings: a multiple case study (Southern Cross University).Retrieved from https://researchportal.scu.edu.au/discovery/delivery/61SCU_INST:ResearchRepository/ 1266803910002368#1367456830002368

9) Dike, P., (2013) The Impact of Workplace Diversity on Organisations. (ArcadaUniversity of Applied Sciences, Helsinki, Uusimaa, Finland) Retrieved fromhttps://www.theseus.fi/handle/10024/63581

10) Farnsworth, D., Clark, J.L., Green, K., Lopez, M., Wysocki, A., Kepner, K., (2020).Diversity in the Workplace: Benefits, Challenges, and the Required ManagerialTools. DOI: doi.org/10.32473/edis-hr022-2002

11) Fiske ST, Taylor SE. (1991). Social cognition (2nd ed.). New York: McGraw-Hill.

12) Freeman, J., & Winch, G. (2012). Cultural Diversity and Workplace Dynamics. (The University of Manchester, Manchester, England) Retrieved from https://www.research.manchester.ac.uk/portal/en/publications/cultural-diversity- and- workplace-dynamics(72004073-4b3c-4b93-b45b-baaedc557c0b).html

13) Greenberg, J. 2015. Diversity in the Workplace: Benefits, challenges, and solutions. http://www.multiculturaladvantage.com/recruit/diversity/diversity-in-the- workplace-benefits-challenges-solutions.asp

14) Harrison, D., Price, K., & Bell, M. (1998). Beyond Relational Demography: Time and theEffects of Surface and Deep-Level Diversity on Work Group Cohesion. Academyof Management Journal. Volume No. 41(Issue No. 1), pp-pp 96-107.

15) Hofhuis, J., Van Der Zee, K., Otten, S., (2013). Measuring employee perception on the effects of cultural diversity at work: development of the Benefits and Threats of Diversity Scale. (Springer Science+Business Media Dordrecht). Retrieved from https://www.researchgate.net/publication/271659470_Measuring_employee_perc eption_on_the_effects_of_cultural_diversity_at_work_development_of_the_Bene fits_and_Threats_of_Diversity_Scale

16) Inegbedion, H., Sunday, E., Asaleya, A., et.al. (2020). Managing Diversity forOrganizational Efficiency. Volume No. 1 (Issue No. 10), doi: 10.1177/2158244019900173

17) IvyPanda. (2020). The Overall Effects of Cultural Diversity in the Hospitality Industry.Retrieved from https://ivypanda.com/essays/managing-cultural-diversity-report-2/

18) Lambert, J., (2016) Cultural Diversity as a Mechanism for Innovation: Workplace Diversity and the Absorptive Capacity Framework. Journal of Organizational Culture, Communications and Conflict, Volume 20. Retrieved from https://twu- ir.tdl.org/handle/11274/12976

19) Martin, G.C. (2012). The Effects of Cultural Diversity in the Workplace. Volume 4. (Issue No. 2), Retrieved from https://clutejournals.com/index.php/JDM/article/download/8974/8934

20) Miller, C. C., Burke, L. M., & Glick, W. H. 1998. Cognitive diversity among upper-Echelon executives: Implications for strategic decision processes. Strategic Management Journal, 19: 39-58.

21) Nedeljkovic, S. (2016). Democracy and Cultural Diversity (Master of Arts in EuropeanStudies, Lund University, Lund, Scania, Sweden). Retrieved from https://lup.lub.lu.se/studentpapers/search/publication/8885418?fbclid=IwAR0UGjjPMDQz5Zy5UbX- mCBEkya6AAvWXupdkrVRYueg9olgKqjx_QqYHc8

22) O’Donovan, D. (2017). Inclusion: Diversity Management 2.0. In: Machado C., Davim J.(Eds.) Managing Organizational Diversity. Springer, Cham. https://doi.org/10.1007/978- 3-319-54925-5_1.

23) Overproof. (2020). The Importance of Diversity in the Hospitality Industry. RetrievedFrom https://overproof.com/2020/06/15/the-importance-of-diversity-in-the- hospitality-industry/

24) Patrick, H. A., & Kumar, V. R. (2012). Managing Workplace Diversity: Issues and Challenges. SAGE Open. Volume No. 2 (Issue No. 2) pp-pp 1-15. Retrieved fromhttps://doi.org/10.1177/2158244012444615

25) Plata, K.M., Alea, A.D., Asis, C., De Castro, O., Patena, P.A., Talban, S.R., & Borbon- Pulhin, J.C. (2020) Organizational Culture of Fast-food Restaurants in Batangas City. Journal of Tourism and Hospitality Research, Volume No. 17 (Issue No. 1),Retrieved from https://research.lpubatangas.edu.ph/wp- content/uploads/2020/06/JTHR-2020-004.pdf

26) Perkins, L. A., Thomas, K. M., & Taylor, G. A. 2000. Advertising and recruitment: Marketing to minorities. Psychology and Marketing, 17: 235-255.; Thomas, K.M.,& Wise.

27) P.G. 1999. Organizational attractiveness and individual differences: Are diverse Applicants attracted by different factors? Journal of Business and Psychology, 13:375-390.

28) Raewf, M., Mahmood, Y.N., (2021). The Cultural Diversity in the Workplace. Journal ofHumanities and Social Sciences. Volume No. 5 (Issue No. 1) pp. 1-6. DOI: 10.24086/cuejhss.v5n1y2021.pp1-6. https://www.researchgate.net/publication/349945595_The_Cultural_Diversity_inthe_Workplace

29) Saxena, Ankita. (2014). Workforce Diversity: A Key to Improve Productivity. ProcediaEconomics and Finance. Volume No. 11, pp-pp 76–85. Doi: 10.1016/S2212- 5671(14)00178-6. https://www.sciencedirect.com/science/article/pii/S2212567114001786

VOLUME 06 ISSUE 06 JUNE 2023

There is an Open Access article, distributed under the term of the Creative Commons Attribution – Non Commercial 4.0 International (CC BY-NC 4.0) (https://creativecommons.org/licenses/by-nc/4.0/), which permits remixing, adapting and building upon the work for non-commercial use, provided the original work is properly cited.